Customer Care
Grandmas Follies has the best customers. Thank you so much for your support. 

RETURN & EXCHANGE POLICY:

We do not accept the return or exchange of digital files, but we do want you to be happy with your purchase. Please let us know of any problems and we will do our best to address the issues. You can conveniently email us from the Contact tab.  

WHAT IS A printable digital download? A printable digital download is a file you purchase, which is quickly delivered to you via your email account. You use the file to make posters, mugs, bags, shirts, invitations, etc. Using printable downloads is a very easy process. 

PERSONALIZATION: No, we do not currently offer personalized products, but we do intend to in the near future. Once we have a process which is easy to use, creative and secure, we will offer this option. We're looking forward to it too! 

HOW TO ORDER:

You purchased the printable digital download and the files are emailed to you within minutes. Nothing is shipped to you, so you will not receive any physical products

HOW TO PRINT:

You will receive high quality files, which you can print on your computer, go to a local printer, or use a large online vender such as Shutterfly, Vista Print or Kinkos. The various vendors will appreciate the 300 dpi high-definition files for great printing clarity. Please consider printing on a high-quality paper or cardstock for visually stunning results, which would also improve the display and framing results.  Keep in mind that colors may vary slightly due to the color calibration from monitor to monitor. 

USAGE LEGAL NOTE:

Please remember, this purchase is for your personal use only. Give freely as gifts and have fun with it, BUT DO NOT SELL items produced from these digital downloads. This artwork is licensed and copyrighted by Grandmas Follies. Selling it is a violation of the copyright license law.